Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Jordi platform, including the website at jordi.winixx.net, the auth portal at auth.jordi.winixx.net, and any related mobile applications (collectively, the "Platform"), operated by Winixx Inc. ("Winixx," "we," "us," or "our").

By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use Jordi.

1. Eligibility

To use Jordi you must:

• Be at least 21 years of age (25 for certain vehicle categories)
• Hold a valid driver's license issued in the United States
• Pass Jordi's identity verification process through Stripe Identity
• Not be prohibited from using the Platform by applicable law

Hosts must additionally hold a valid vehicle title or written authorization from the title holder to list the vehicle.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account at support@jordi.winixx.net.

One person may hold both a host and renter account under a single Winixx identity. You may not create accounts on behalf of others or share account access.

3. Platform role

Jordi is a marketplace, not a car rental company. We connect hosts and renters but we are not a party to any rental agreement between them. Hosts are independent owners who set their own prices, availability, and pickup instructions. Renters contract directly with hosts.

Winixx facilitates payments, provides dispute resolution services, and maintains platform integrity — but we are not responsible for the condition of vehicles, the conduct of hosts or renters, or events that occur during a rental.

4. Host terms

4.1 Listing requirements

• All information in your listing must be accurate, current, and complete
• Vehicles must be road-legal, in good working condition, and currently insured in your name
• You must upload a valid vehicle registration and proof of insurance at listing creation
• You must complete Stripe Connect onboarding to receive payouts
• Vehicles must pass Jordi's approval review before becoming publicly listed

4.2 Availability and responsiveness

Hosts must keep their availability calendar accurate. Accepting a booking creates a binding commitment. Cancelling a confirmed booking more than twice in any 12-month period may result in account suspension. Hosts are expected to respond to booking requests within 24 hours.

4.3 Payouts

Hosts receive 90% of the rental subtotal (daily rate × rental days). The remaining 10% is retained by Jordi as a platform fee. Late return fees and trip extension fees collected from renters are passed in full to the host. Payouts are processed every Monday for all completed rentals from the prior week via Stripe Connect.

5. Renter terms

5.1 During the rental

• You must be the sole driver unless additional drivers are explicitly agreed upon with the host in writing
• You must not use the vehicle for rideshare, delivery, or any commercial purpose
• You must not transport illegal substances or use the vehicle in the commission of any crime
• You must not smoke or vape in the vehicle
• You must return the vehicle with the same fuel level as at pickup. Vehicles returned with a lower fuel level will incur a $55.00 refueling charge applied automatically to your payment method on file.
• You must not drive the vehicle outside the contiguous United States without prior written consent from the host

5.2 Vehicle care

You are renting a privately owned vehicle from a real person. You are responsible for returning the vehicle in the same condition as received, normal wear excepted. Damage beyond normal wear, excessive soiling, or odor requiring professional treatment may result in charges against your payment method.

6. Payments and fees

6.1 Fee structure

• Daily rental rate: Set by the host. Billed in full 24-hour blocks from the exact pickup time — any partial block beyond a full 24-hour increment is rounded up to a full day.
• Weekly rate: Where offered by the host, applies automatically for rentals of 7 or more days.
• Service fee: Charged to the renter. Covers platform operations.
• Insurance add-on: $10.00 per day, optional at checkout.
• Trip extension fee: $15.00 per hour for each additional hour requested during an active trip, subject to a floor-protected day rate. See Section 8 for full details.
• Refueling charge: $55.00, applied automatically if the vehicle is returned below the fuel level recorded at pickup.
• Late return fee: Charged per 10-minute interval after the grace period (default $5.00 per 10 minutes after a 15-minute grace period).

6.2 Payment authorization

Payment is authorized at booking and captured on the rental start date. By providing a payment method, you authorize Jordi and Stripe to charge the applicable fees, including any trip extension fees or late return fees that accrue during the rental. Where a Jordi Wallet balance is applied at checkout, wallet funds are debited first; any remaining balance is charged to your card.

6.3 Wallet credits

Jordi Wallet credits may be applied at checkout to reduce the card charge. Wallet balances are non-transferable and have no cash value. On cancellation, any wallet amount applied to a booking is refunded to your Wallet balance; the card portion is refunded to your original payment method per the cancellation schedule in Section 7.

7. Cancellation policy

The following schedule applies to renter-initiated cancellations. All times are measured against the scheduled pickup time.

Refunds are processed immediately upon cancellation. Card refunds typically appear within 5–10 business days depending on your bank. Wallet refunds are credited instantly.

7.1 Host-initiated cancellations

If a host cancels a confirmed booking for any reason, the renter receives a full refund of all amounts paid, including the service fee and insurance add-on. Repeated host cancellations may result in account suspension.

7.2 Stripe authorization release

When a booking is cancelled before the payment has been captured, Jordi releases the Stripe payment authorization immediately. Depending on your card issuer, held funds may take up to 7 business days to become available in your account.

8. Trip extensions

Renters may request to extend an active trip from within the Jordi app, subject to the following conditions:

• No confirmed booking exists for the same vehicle that overlaps the requested extension window
• The extension request is submitted before the original return time

8.1 Extension fee structure

Extension fees are charged at $15.00 per additional hour for the first 5 hours past the original return time. If the extension runs beyond 5 hours, the remainder of that day is billed at the vehicle's full daily rate — the hourly increments are not added on top. This ensures renters who need significantly more time are charged a fair day rate rather than an escalating hourly total.

8.2 Payment for extensions

Extension fees are charged immediately upon confirmation of the extension request — they are not authorized and held, they are captured at once. Payment is settled against your Jordi Wallet first (if a balance exists), with any remainder charged to your card on file. An audit record and notification are sent to the host.

8.3 Extensions do not override late return fees

If you do not submit an extension request before your original return time and instead return the vehicle late, standard late return fees apply from the moment the grace period expires. An approved extension moves your return deadline forward; returning late against that extended deadline still incurs late fees.

9. Insurance

Hosts are required to maintain personal auto insurance on all listed vehicles. Jordi's optional insurance add-on provides supplemental coverage for renters during the rental period. Details of coverage limits are available at /resources/insurance.

Renters who decline the insurance add-on are responsible for any damage not covered by the host's personal policy or their own auto insurance. We strongly recommend purchasing the insurance add-on or confirming your personal policy covers rental vehicles.

10. Handoff and inspections

Both pickup and drop-off require a 6-angle photo inspection completed through the Jordi app using the device's live camera. Photos may not be uploaded from your camera roll. This requirement exists to protect both hosts and renters with a timestamped, objective record of the vehicle's condition.

By completing the pickup inspection, you confirm the vehicle matches the described condition or have documented any discrepancies. By completing the drop-off inspection, you confirm the vehicle has been returned and your rental obligations are complete (subject to any outstanding late fees).

11. Late returns

Your trip end time is set at the scheduled return time on your return date, or at the extended return time if a trip extension was approved. A 15-minute grace period applies before late fees begin accruing. After the grace period, a fee is charged for every 10 minutes the vehicle is not returned to its required drop-off location. The per-interval fee is set by Jordi and visible in the Platform at the time of booking.

Drop-off is only considered complete when you are within the required proximity of the vehicle's designated drop-off address and have completed the drop-off photo inspection. Leaving the vehicle elsewhere does not constitute a completed return and late fees continue to accrue.

If you believe your trip will run late, submit an extension request through the app before your return time rather than incurring late fees — extension rates are capped at the daily rate floor and are generally more favorable than per-interval late fees.

12. Disputes

Either party may file a dispute through the Platform for issues including vehicle damage, missing items, misrepresentation, or policy violations. When a dispute is filed:

• The rental is flagged and both parties are notified
• Jordi's support team reviews available evidence including trip photos, messages, and inspection records
• Jordi's decision is final and binding on both parties
• Chargebacks initiated outside the Jordi dispute process may result in account suspension

For disputes involving amounts over $500, you may escalate to binding arbitration under the rules of the American Arbitration Association.

13. Prohibited uses

You may not use Jordi to:

• List or rent a vehicle you do not own or have authority to list
• Circumvent Jordi's payment system (e.g., arranging payment directly with a host/renter)
• Create fake reviews or manipulate the reputation system
• Harass, threaten, or discriminate against other users
• Attempt to access another user's account or Jordi's systems without authorization
• Use automated tools to scrape the Platform

Violations may result in immediate account termination and, where applicable, referral to law enforcement.

14. Limitation of liability

To the maximum extent permitted by applicable law, Winixx's total liability to you for any claim arising from these Terms or your use of the Platform shall not exceed the greater of (a) the total fees paid by you to Jordi in the 12 months preceding the claim, or (b) $500.

Winixx is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or personal injury, even if advised of the possibility of such damages.

Winixx does not guarantee the availability, condition, or suitability of any vehicle listed on the Platform.

15. Termination

We may suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or conduct that harms other users or the Platform. You may close your account at any time by contacting support@jordi.winixx.net. Termination does not affect any obligations that arose before termination, including outstanding payments or pending disputes.

16. Governing law

These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict of law provisions. Any legal action arising from these Terms shall be brought exclusively in the federal or state courts located in Fulton County, Georgia, except where arbitration is required under Section 12.

17. Changes to these Terms

We may update these Terms from time to time. We will notify registered users by email at least 14 days before material changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

18. SMS / text messaging program

Jordi (Winixx Inc.) offers an optional SMS text messaging program for account holders who provide a mobile phone number and affirmatively opt in. This section describes the program required by mobile carriers and applicable law.

18.1 Types of messages you may receive

If you opt in, you may receive text messages related to:

• Transactional messages: booking confirmations, pickup and drop-off reminders, trip extension confirmations, late-return and refueling charge notices, payout notifications, and account verification codes
• Coordination messages: handoff logistics between a host and renter for an active or upcoming booking
• Support messages: responses to a dispute or support request you've initiated
• Promotional messages: where you've separately opted in to marketing communications, messages about new features, programs, offers, or events (such as the Founding Operator Program and related live sessions)

Opting in to one category of messages does not automatically opt you in to another. Promotional messages require their own, separate opt-in and are never a condition of using the core Platform.

18.2 Message frequency

Message frequency varies based on your activity on the Platform and the programs you've opted into. Transactional messages are sent as related events occur (e.g., around an active booking). Promotional messages, where opted into, are sent no more than approximately 4 messages per month, though frequency may vary during active enrollment periods, such as around a scheduled live session.

18.3 Message and data rates

Message and data rates may apply depending on your mobile carrier and plan. Jordi does not charge you directly for text messages, but your carrier's standard messaging rates apply to each message sent or received. Consult your mobile carrier for details about your plan.

18.4 How to stop messages

You can opt out of SMS messages at any time by replying STOP to any message you receive from Jordi. After you reply STOP, we will send one final confirmation message and you will not receive further messages from that program unless you opt in again. You may also request removal by contacting support@jordi.winixx.net. Opting out of promotional messages does not opt you out of essential transactional messages tied to an active booking, which may continue by SMS, email, or in-app notification as needed to complete that transaction.

18.5 How to get help

For help at any time, reply HELP to any message from Jordi, or contact us directly at support@jordi.winixx.net or (800) 946-4991, Mon–Sun 8 AM – 8 PM ET.

18.6 Carrier disclaimer

Carriers are not liable for delayed or undelivered messages. Not all mobile devices or carriers are supported. Consent to receive promotional text messages is not required as a condition of creating an account, listing a vehicle, or booking a rental.